Sometime ago, I heard a conflict resolution specialist suggest that for the listening step, we can and should listen on three levels: content, emotion, and values.
I agree with you, Karen, a more comfortable approach to naming other's emotions is to ask, rather than say directly what I think they are feeling. No formula works for everyone or every situation. I'm going to look at Brown's book. Thanks.
I agree with you, Karen, a more comfortable approach to naming other's emotions is to ask, rather than say directly what I think they are feeling. No formula works for everyone or every situation. I'm going to look at Brown's book. Thanks.